Available Shipping Methods (Domestic)
- First Class Mail: USPS typically takes 3 to 8 business days
- Priority Mail: USPS typically takes 1-3 business days
Shipping Processing Time
We do our best to ship out your order within 1-2 business days. Order Cut Off Time: 11:00 AM PST - any order submitted after 11:00 AM PST will be processed on the next business day (Example: If an order is placed on Monday @ 1:00 PM, it will be considered a Tuesday order)
We do not guarantee the exact delivery time
Delivery issue is the responsibility of the shipping company, USPS, UPS and DHL.
NOTE: Special promotions, sales, and pre-order/back-order items may have different shipping terms and conditions.
Calculating Shipping Cost (Domestic)
Shipping costs differ by carrier, method, and weight of the package.
You can find an estimate of shipping and handling cost by following these steps:
- 1. Enter the desired item(s) into your cart.
- 2. Click “My Cart” found on the tabs located at the upper right corner of the site.
- 3. You will see the Estimated Shipping and Tax.
- 4. Enter your basic shipping information to receive your quote and estimated total cost.
Available Shipping Methods (International): UPS and DHL. Please note:
- Timely delivery is subject to the Terms of Service of the courier.
- Circumstances that are out of our control (natural disasters, holidays, weather, etc.) may cause shipping delays. We are not responsible for such occurrences.
- While most packages will arrive on time, there may be circumstances and delays that courier may experience. For this reason, we do not guarantee the exact delivery date. Any delivery issue is the responsibility of the shipping company, USPS, UPS and DHL. We agree to the terms and conditions of these couriers.
Shipping Costs (International)
Customs and Duty taxes are not included during checkout. Each country will impose their own import rates and taxes. These charges are solely the responsibility of the customer.
First Class International Package
Our First Class International Mail is our most economic shipping rate for International Orders. *Some countries may not provide tracking information after the package has departed the United States.
Customs, Duty Taxes, and other Additional Charges
The recipient of the order will be responsible for any import duties or taxes charged by the recipient's country and any carrier-related fees. Contact your local customs office for further information.
Countries that We Ship to
If USPS, UPS or DHL deliver to your country, then we are able to ship to your address.
Packages Marked as Delivered or with the Wrong Date
Our couriers do their best to ensure that all your packages are delivered to you as efficiently as possible. However, if you feel there has been a mistake with your shipping details, please alert the courier as soon as possible. In the case that a package has been marked as delivered, please contact your courier to see if they may have tried to attempt a delivery but were unable to and are holding the package at their facilities. If your USPS International Priority package starting with "CJ" is showing a delivery status for a different date or country, please allow 1-2 business days for the tracking to be updated. The Postal Service recycles International Priority tracking numbers and will take the system about 24-48 hours to update in most cases. If you would like more information, please feel free to contact our support team by sending an email to us located on the right-hand side or email directly to: email@example.com.
Policy on Lost or Delayed Shipping
While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. Please refer to the terms and conditions of USPS, UPS and DHL regarding delivery delays. We are not responsible for any item lost or stolen after the package has been delivered. To prevent your package from getting lost, please double check the shipping address to ensure correct delivery. In the event items are returned to us due to incorrect shipping information we will notify you and automatically issue a refund for the purchase. All shipping and handling charges are non-refundable. If no updates are made on your tracking information after 48 hours, please contact our customer support for more assistance.
We are unable to accommodate split orders at this time. If one or more items in your order is Pre-Ordered or Backordered, we will process your order once all items are available to be shipped.
If you have special circumstances, please contact our customer support to discuss further options. Please input in the Subject Line "Need to Modify my Order".
*Extra charges may apply to split shipments
Many of our customers may get confused regarding Pre-orders. All Pre-ordered items have a set window of time that have an expected arrival date to our warehouse. All Pre-orders will begin shipping in the order received. If your order has not shipped out, please double check to make sure that there are no pre-ordered items in your cart.
Commonly asked Questions
1) Where is my Order?
We make every effort to process and ship our orders within 1-2 business days of being submitted. High volume times, such as new device products launch and holiday sales, shipping orders out may take 2-3 business days.
2) When is it shipping out?
If your order is in stock and available, then we will be shipping out your order within the next 2-3 business days, but hopefully sooner! If your order has a Backorder date, then it will be shipping out accordingly.
3) What happens if my order was in stock at the time of purchase, but the estimated time has now changed?
While we are doing the best to fulfill all the orders out on time, there is a chance that we run into the situation of backordered products. If this has happened to your order, you are next in line with the next batch of products that are arriving. We sincerely apologize for this inconvenience, and we are doing the best we can to minimize these issues.
4) What if I paid for expedited shipping?
The shipping method you have chosen will determine how quickly a package will arrive after the order has shipped out. We do put priority on expedited shipments that are in queue, but it is still subjective to the product availability and extended handling periods.
5) I got a tracking number, but it is not tracking, why?
If you received a tracking number that means your shipment has been prepared. From there it may take 24-48 hours for the package to physically get picked up and transported. These tracking numbers will start updating once it arrives to the main sorting facilities or scanned by the carriers.
6) I have not received a tracking number and my order is still processing
If you have not received a tracking number, it means that your order is in queue for preparation. This is largely based on the availability of the product in the order and the number of orders that are in the processing que You will receive an email with tracking info once your order has been processed and ready to ship.
7) How can I cancel my order?
If you have emailed us a request to cancel your order, our team will do their best to get your request processed as soon as possible and get a refund to you quickly. If your order ships out before we can cancel it, our agents will provide information on how to return the products back to us for a full refund, less shipping and handling cost.
8) How can I return my order?
If you are unhappy with your product for any reason, we have a 30-Day no questions asked return period. All you need to do is return the package back to us at: Prodigee 7343 Ronson Rd, Suite M, San Diego, CA, 92111. Please include your order number inside the package. Once we receive it, we will send you an email letting you know that we got it. From there we will process a refund. You can expect your refund within the next 3-5 business days.
9) What is Eligible for Free Shipping?
We do offer free shipping for all Domestic First-Class USPS mail. At checkout, you will find an option for free USPS First Class Mail in your choice of shipping methods. If this option is not available at checkout it means your order is not eligible for free shipping due to its weight or the destination of the package. First Class Mail can only be used on packages that are under 1 pound (16oz).
We do our very best to ensure your shopping experience with us is a great one! If for any reason we can be of additional assistance, please reach out to us directly at firstname.lastname@example.org